Salesforce Field Service
eBook Details:
- Paperback: 280 pages
- Publisher: WOW! eBook (November 15, 2023)
- Language: English
- ISBN-10: 1484295161
- ISBN-13: 978-1484295168
eBook Description:
Salesforce Field Service: A Beginner’s Guide to Creating, Managing, and Automating Field Service
Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.
You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you’ll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.
What You’ll learn
- Basics of Field Service
- Field Service objects and data model
- Field Service scheduling and optimization
- Configuring Salesforce Field Service
- Managing Salesforce Field Service capabilities
- Configuring and using the Field Service Mobile App
- Deploying and testing Salesforce Field Service
- Salesforce Field Service KPIs and Reporting
By the end of this book, you’ll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile apps.