Working with Microsoft Forms and Customer Voice

Working with Microsoft Forms and Customer Voice

eBook Details:

  • Paperback: 336 pages
  • Publisher: WOW! eBook (June 14, 2021)
  • Language:¬†English
  • ISBN-10: 1801070172
  • ISBN-13: 978-1801070171

eBook Description:

Working with Microsoft Forms and Customer Voice: Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer Voice

Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.

This Working with Microsoft Forms and Customer Voice book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You’ll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You’ll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you’ll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario.

  • Get up and running with Microsoft Forms and Dynamics 365 Customer Voice services
  • Explore common feedback scenarios and survey best practices
  • Understand how to administer Microsoft Forms and Dynamics 365 Customer Voice
  • Use Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey results
  • Set up the Microsoft Forms app for Teams for conducting live polls
  • Automate feedback collection and follow-up actions

By the end of this Working with Microsoft Forms and Customer Voice book, you’ll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.

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