ITIL v4 Revision Guide [Video]

ITIL v4 Revision Guide [Video]

English | MP4 | AVC 1920×1080 | AAC 48KHz 2ch | 5h 14m | 559 MB
eLearning | Skill level: All Levels

ITIL v4 Revision Guide [Video]: Master ITIL Foundation objectives and pass the exam with flying colors

The ITIL (Information Technology Infrastructure Library) Foundation certification recognizes the skills and knowledge required by individuals working in the IT Service Management domain.

This course adopts a truly dynamic, hands-on approach and will enhance your knowledge of key topics in the world’s most popular IT Service Management (ITSM) framework. You will begin by briefly covering key concepts, elements, and terminology used in IT Service Management. In-depth discussion follows, covering the most relevant topics: ITIL guiding principles, the four dimensions of service management, service value systems, and service value chains.

Guided by real-world examples from your expert trainer, you will learn how to integrate ITIL best practices in day-to-day service management. This course will be a vital stepping-stone in your exam preparation, helping you confidently gain the ITIL certification.

• Explore all topics relevant for the ITIL v4 exam and pass it the first time
• Tips and advice from a trainer with over 10 years’ experience helping students pass the exam first time (>95%) and avoid frequent mistakes
• Use relevant, real-life examples to get a better grasp of the theory
• Master the key differences when compared to V3 (useful for those who are already certified in V3)
• Consolidate your knowledge with sample questions at the end of each chapter
• Discover the four dimensions and how to apply them in service management
• Master SCV components and how they interact with each other to deliver value

By the end of the course, you will be confident enough to ace the ITIL 4 certification exam; you’ll have a solid understanding of its core concepts and principles; and will be able to implement them in your own organization.