Category: Business & Management
eBook Details: Paperback: 280 pages Publisher: WOW! eBook (November 15, 2023) Language: English ISBN-10: 1484295161 ISBN-13: 978-1484295168 eBook Description: Salesforce Field Service: A Beginner’s Guide to Creating, Managing, and Automating Field Service Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples. You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you’ll learn the whole end-to-end life cycle of creating...
eBook Details: Paperback: 350 pages Publisher: WOW! eBook (October 13, 2023) Language: English ISBN-10: 1804612502 ISBN-13: 978-1804612507 eBook Description: A Practical Guide to Service Management: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Many organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of...
eBook Details: Paperback: 350 pages Publisher: WOW! eBook (September 29, 2023) Language: English ISBN-10: 1837638381 ISBN-13: 978-1837638383 eBook Description: Gamification for Product Excellence: Streamline your product management process with gamification strategies, frameworks, and best practices from experts to create remarkable products Are you trying to build a product that your audience loves to use? Game mechanics and psychology have been used for decades to increase engagement, convert users to buyers, and increase audience retention. Learning when and where to implement these tools can take your product from the middle of the pack to a must-have! This book begins by helping you get...
eBook Details: Paperback: 222 pages Publisher: WOW! eBook (October 4, 2023) Language: English ISBN-10: 1484297342 ISBN-13: 978-1484297346 eBook Description: Practical Implementation of a Data Lake: Translating Customer Expectations into Tangible Technical Goals This Practical Implementation of a Data Lake book explains how to implement a data lake strategy, covering the technical and business challenges architects commonly face. It also illustrates how and why client requirements should drive architectural decisions. Drawing upon a specific case from his own experience, author Nayanjyoti Paul begins with the consideration from which all subsequent decisions should flow: what does your customer need? He also describes the importance...
eBook Details: Paperback: 303 pages Publisher: WOW! eBook (November 14, 2023) Language: English ISBN-10: 1098140540 ISBN-13: 978-1098140540 eBook Description: Communication Patterns: A Guide for Developers and Architects Having a great idea or design is not enough to make your software project succeed. If you want stakeholders to buy into your design and teams to collaborate and contribute to the vision, you also need to communicate effectively. In this practical book, author Jacqui Read shows you how to successfully present your architecture and get stakeholders to jump on board. This Communication Patterns: A Guide for Developers and Architects book shows you how to:...