Install, configure, and manage a robust Customer Relationship Management system using Siebel CRM
Install and configure the Siebel CRM server and client software on Microsoft Windows and Linux
Support development environments and migrate configurations with Application Deployment Manager
Understand data security and manage user accounts with LDAP
Manage multi-server and multi-language environments
Written in an accessible readable style, this practical book will help you to successfully install and manage Siebel CRM
The instructions in the book are valid for all versions 8.0, 8.1 and 8.2 alike
In Detail
Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.
A practical guide to configuring, automating, and extending Siebel CRM applications
Use Siebel Tools to configure and automate Siebel CRM applications
Understand the Siebel Repository and its object types
Configure the Siebel CRM user interface – applets, views, and screens
Configure the Siebel business layer – business components and business objects
Customize the look and feel of Siebel CRM applications
A multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics
Instructions valid for versions 8.0, 8.1, and 8.2
In Detail
Written by Oracle employee and Siebel expert, Alexander Hansal, this book is a complete practical guide to configuring, automating, and extending Siebel CRM applications. You will learn how to configure the Siebel CRM user interface objects as well as the underlying business layer objects by using real-life case study examples. In addition, you will learn to safely configure the Siebel data model.
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